Privacy policy

Candid Crystals Ltd - Data Protection Policy 

Data protection 

At Candid Crystals, we value your privacy and are committed to protecting your personal information. We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. 

This Data protection Policy explains how we collect, use and safeguard your date in compliance with the Data Protection Act 2017 (Mauritian regulation). 

What we collect: 

We mainly collect the information you give us; we receive and store any information you provide in relation to Candid Crystals’ services, like: 

• Name, email address, phone number
• Delivery address and billing details 
• Payment information (price, payment reference, mode of payment)
• Purchase history and preferences

We might also receive information about you from other sources, like our third party, with whom we will be providing you this service. All in terms of marketing aspect, after sale or quality insurance. 

How we use your data: 

• To process and deliver your orders 
• To contact you regarding your purchases or account 
• To improve our service and customer experience 
• For promotional purposes, only with your consent.
• to provide, troubleshoot, and improve our services. 
• to comply with legal obligations 
• Fraud prevention and risks associate to online activities (if requested by instances) 

Data sharing: 

We do not sell, rent or trade your personal information. Your data is strictly kept and undisclosed until requested by law. 

How secure is information about me:

• We are working with safe integrations and technologies to protect your personal information during transmission by using encryption protocols and software 
• Our checkout system is rules under the Payment Card Industry data Security Standard (PCI DSS) when endling credit card data. 
• It is important for you to protect against unauthorized access to your password and to your devices and applications. We recommend using a unique password for your Candid Crystals account creation. And to make sure to sign off when finished using. 

 Conditions, Notice and Revisions;

• If you choose to use Candid Crystals’ website, your use and any dispute over privacy is subject to this notice and our terms and conditions, including limitations on damages, resolution of disputes, and application of the law of Mauritius. If you have any concern about privacy or data protection breach, please contact us with a thorough description, and we will try to resolve it. Our business is probably going to change in terms of management, and you're going to see some changes. Unless stated otherwise, our current Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. 

You have the right to access, update, or request deletion of your data at any time. Please email us at info@candidcrystals.com